Quality Standards & Feedback
Legal 500 Ranked Bournemouth Solicitors
We recognise that our clients choose to instruct us because of the high quality advice and client service we provide and for this reason we operate a variety of internal systems to ensure that work is performed and delivered at the highest possible levels.
The firm consistently receives the highest possible rankings in the Legal 500, a leading independent guide to the legal profession.
We are recognised as a 'Top Tier' ranked firm in four main commercial practice areas - company & commercial, commercial property, commercial litigation and employment law.
The Legal 500 also providing recommendations and positive comments in the areas of Family, Private Client, Education and Property Litigation.
Your feedback is important to us
We value your input and opinions. Please feel free to leave us feedback about our service or particular individuals. If you give permission to do so we would be delighted if we could use your quotations in marketing materials and on this website. To provide feedback please contact us here.
We aim to give our clients high quality advice and client service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please contact the person who is dealing with your matter or the partner supervising your matter to discuss your concerns and we will do our best to resolve any issues at this stage.
If you would like to make a formal complaint, then you can read our full complaints policy here. Making a complaint will not affect how we handle your matter.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find out more about raising your concerns with the Solicitors Regulation Authority by clicking here.
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. The Legal Ombudsman deals with complaints from:
- micro-enterprises (broadly businesses or enterprises with fewer than ten employees and turnover or assets not exceeding €2m)
- charities, clubs, associations or organisations with less than £1m net annual income
- trustees of a trust valued at less than £1m
- personal representatives or beneficiaries of the estate of an individual who had not complained to the Legal Ombudsman before their death
If the Legal Ombudsman accepts your complaint for investigation it will look at your complaint independently and it will not affect how we handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response to your complaint
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them by one of the methods below:
Call: 0300 555 0333 between 9am to 5pm.
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
In accordance with EU regulations relating to online dispute resolution for consumer disputes you may access the EU online dispute resolution (ODR) platform via https://ec.europa.eu/odr and our email address for these purposes is firstname.lastname@example.org.
What our clients say:
Wills & Probate Client, Bournemouth
“May I take this opportunity of thanking you and all personnel at Steele Raymond for the very professional and courteous manner in which you have dealt with my cousin’s affairs”
Residential Conveyancing Client, Bournemouth
“Sue Middleton and her team are first class”
Mavis Fernandes, Residential Conveyancing Client
“I was delighted to be introduced to Steele Raymond. The house was sold today and they were simply great. Very professional and helpful. Much relieved and unburdened”
Robin Arkle, Premiere Coffee Ltd trading as Costa Coffee
“Steele Raymond have acted for me on over 50 property transactions, each one managed professionally, cost effectively and on time. The team have always been responsive and understanding of our needs, providing an outstanding service time after time”
Ken Roberts, Bournemouth & Poole College
“I couldn’t have been more pleased with the support I received from Steele Raymond throughout the process. We’ve worked with Steele Raymond many times over the years and would have no hesitation at all in recommending their commercial property expertise”
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